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Life insurance: Why can the insurer refuse the claim?

Tried to participate in a claim regarding your life insurance and the insurer did not assume responsibility? Understand the possible reason behind it.

04 Jun 20242 min

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To hire or save money on your life insurance, rely on the insurance brokers of Poupança no Minuto!

Insurance company may deny claim in life insurance if disability is not verified.

When you take out a life insurance, particularly associated with housing credit, depending on the coverage you choose (ITP - Total and Permanent Disability or IAD - Absolute and Definitive Disability), you must pay attention to reading the full policy before signing.

This is because it is important to know all the information regarding the activation of claims. Regarding the ITP coverage, the degree of disability that allows participation must be equal to or greater than 60%, and in the IAD coverage the degree of disability must be equal to or greater than 80%.  

Note that the degrees of disability are previously proven by Social Security which, if verified, issues disability retirement to the insurance beneficiary.

Only in this case can the insurer be notified of the claim that occurred, leading to disability, so that they can pay the stipulated amount.

It is not possible to activate the insurance if you do not have disability reform, as if you do, the insurer has the right to refuse the payment of the claim.

Did you know that it may be possible to reduce the amount you pay for your life insurance? By renegotiating the conditions or transferring the insurance to another insurer that offers better conditions at a lower cost, savings can be significant. To analyze your specific case, contact Poupança no Minuto that can guide you throughout the process at no cost!

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Poupança no minuto

Financefy S.A. Credit Intermediary registered with Banco de Portugal (Bank of Portugal) as nº 0006860

Financefy - Mediação de Seguros Lda (Insurance Mediation Ltd), registered at ASF as nº 423578365


Poupança no Minuto is a brand owned by Financefy, S.A., a linked credit intermediary registered with the Bank of Portugal under number 0006860. Services authorized to provide: Presentation or proposal of credit agreements to consumers. Assistance to consumers, through the performance of preparatory acts or other pre-contractual management work in relation to credit agreements that have not been presented or proposed by the company. Lenders: Bankinter, S.A. - Branch in Portugal, Caixa Geral De Depósitos, S.A., Banco BPIi S.A., Banco Santander Totta, S.A., Abanca Corporación Bancaria, S.A., Branch in Portugal, Banco Ctt, S.A., Novo Banco, S.A., Cofidis, BNP Paribas Personal Finance, S.A. - Branch in Portugal, Real Estate Credit Union, S.A., Credit Financial Establishment (Sole Proprietorship) - Branch in Portugal, Bni - International Business Bank (Europe), S.A., Banco Bic Português, Sa, Unicre - Credit Financial Institution, S.A.